NPCrowd Get the Library — $197 →$197 →

For new Ops Directors inheriting the role

The operating manual you wish your predecessor left you.

25 audit-grade SOPs covering finance, grants, governance, people, security, and the annual cycle. Editable. Specific. Written by an operator — not a template mill.

See a full sample (1 of 25 SOPs) →

Instant download 14-day refund One-org license Updates 12 months
SOP-19
Annual Audit Preparation
Owner: Finance Director · Annual
SOP-09
Restricted Fund Tracking
Owner: Finance Director · Annual
SOP-03
Vendor Onboarding
Owner: Operations Director · Annual
⚠ Common Pitfall: Banking change accepted via email is the single most successful nonprofit fraud pattern. Always verify by phone using a number you already have.

25

SOPs included

8

Operating areas

~40h

Of drafting saved

14d

No-questions refund

See what you are buying

See exactly what you are buying.

Download one complete procedure (SOP-01: Deposits and Cash Receipts) and read it end to end. Purpose, scope, step-by-step procedure, records and retention, role assignments, and a Common Pitfalls section drawn from real failures. Every one of the 25 SOPs is built to this standard.

See a full sample (1 of 25 SOPs)

The Problem

You inherited a folder called "Operations" and it's empty.

If you're a new Ops Director, COO, or ED at a 10–100-person nonprofit, you know this feeling:

Nobody can tell you how the org actually books a deposit.

Three different people approve expense reimbursements three different ways.

The board asked for an AI policy and you have nothing.

The auditor's management letter is the same three findings four years running.

A vendor emailed asking to update their banking info — and you're not sure what to do with it.

Your CFO just resigned and the year-end close lives in their head.

You don't need a consulting engagement. You don't need another how-to-run-a-nonprofit book. You need the documents — the SOPs that should already exist, written by someone who has actually executed each one in a real organization with a real auditor.

That's what this is.

See a full sample (1 of 25 SOPs)

What's inside

25 SOPs across 8 operating areas

Each SOP is one editable document with Purpose, Scope, Procedure, Records & Retention, Common Pitfalls, and Roles. Convert to Google Docs, Word, or Notion in seconds.

💰

8 SOPs

Finance & Accounting

Deposits · Gift Acknowledgments · Expense Reimbursement · Credit Card Reconciliation · Restricted Funds · Audit Prep · Year-End Close · Form 990

📊

2 SOPs

Grants

Grant Award Acceptance · Grant Reporting (interim & final, federal & foundation)

📑

3 SOPs

Vendors & Contracts

Vendor Onboarding · Contractor Agreements · Insurance Renewal

👥

4 SOPs

People

New Hire Onboarding · Offboarding · Travel Policy · PTO Request

🏛️

2 SOPs

Governance

Board Member Onboarding · D&O Annual Review

🛡️

3 SOPs

Risk & Security

Incident Reporting · Data Breach Response · Cybersecurity Annual Checklist

⚙️

3 SOPs

Technology

IT Access Provisioning · Backup Verification · AI Tool Request & Approval

🎁

+ 4 bonuses

Plus the extras

Master Index · Customization Guide · Blank SOP Template · One-org Commercial License

Why this, not the free templates on Substack

Three things free templates can't give you

01

Every SOP has a Common Pitfalls section.

The page that template mills can't write. It documents the failure modes that have actually happened in operating nonprofits — the kind of thing you only learn by being on the other side of it.

From SOP-03 · Vendor Onboarding

Banking change accepted via email. "Hi, please update our ACH account to [new account] for the next invoice." This is the single most successful nonprofit fraud pattern. The "vendor" is a threat actor who has compromised the vendor's email or spoofed the domain. Always verify by phone using a number you already have.

Every SOP has 8–20 of these. It's the most valuable section in the document — and the reason this library exists.

Read SOP-25 in full — the AI Tool Request & Approval sample →

02

Editable live documents, not static PDFs.

Markdown source — converts cleanly to Google Docs, Word, Notion, or Confluence in seconds. Adapt to your tools, your terminology, your org. The Customization Guide walks you through it pass by pass.

03

Written for the audit, the breach, and the IRS — not for SEO.

Real rules cited: I-9 3-day deadline, $250 substantiation threshold, $750K single audit trigger, ASC 842 leases, IRS accountable plan, state final-pay laws, breach notification by state of residence, two-party-consent recording laws, post-2022 cyber war exclusions. Specificity you don't get from a generic template.

Audience fit

Honest about who this is for

✓

Built for you if you're…

  • A new Operations Director, COO, or Business Manager inheriting an undocumented org
  • An Executive Director at a 5–100 staff nonprofit building out controls
  • A CFO or Finance Director preparing for first independent audit, first 990, or first board governance review
  • A foundation administrator at a 2–10 person family or community foundation
  • A backbone organization running a collective impact alliance
✗

Not the right fit if…

  • You run a solo nonprofit or all-volunteer org — operational complexity may not justify the price
  • You're a large nonprofit ($10M+ revenue) with a mature ops team — you likely have most of this; you'd want selective gap-filling, not a starter library
  • You're looking for legal advice — this is a starting framework; counsel reviews SOPs touching employment, breach, or restricted funds

Not ready yet?

Get the Master Index sent to you.

See the full table of contents — every SOP, who owns it, how often to review it, and what goes wrong if you skip it. The same Master Index buyers get inside the library.

No spam. Two emails — the index, and a check-in a week later. Unsubscribe in one click.

Tom Lucas, founder of NPCrowd

About the author

Tom Lucas

20+ years at the intersection of nonprofit operations, finance, and technology — including executive leadership roles where he ran the close, signed the 990, sat through the audit, recovered from the breach, and built the controls that kept it all from happening twice. Founder of NPCrowd.

"The procedures in this library are the ones I wish I'd inherited. Now you can."

Pricing

One library. One price. Yours forever.

Launch price · $197  ·  Going to $247 once we hit 50 buyers. No fake countdown — when it changes, it changes.

Launch price

The Nonprofit SOP Library

$197

one-time · one organization · forever

  • All 25 SOPs in editable Markdown
  • Master Index with adoption-order recommendations
  • Customization Guide — the 5-pass adoption method
  • 12-Month Adoption Calendar — month-by-month rollout plan for new ops leaders
  • Blank SOP Template for the SOPs you'll write next
  • One-organization commercial license (covers your whole org)
  • 12 months of updates — typo fixes, new pitfalls, regulatory changes
  • 14-day refund — no questions, full refund
  • Delivered as a single download right after checkout
Get the Library — $197 Secure Lemon Squeezy checkout · Major cards accepted · Receipt and download link emailed to you

14-day no-questions refund. If it doesn't fit your org, you get every dollar back.

FAQ

Frequently asked

Can I share these with my team?

Yes. The license covers your entire organization, including subsidiaries and affiliates under common control. Share with staff, contractors, board, auditors, and counsel.

Can I share with another organization?

No. The license is single-organization. If you need a multi-org license (consultancy, association, network), contact me.

Will these work for my state or country?

The procedures are written for US nonprofits. State-specific items (final pay, breach notification, sick leave) are flagged for you to verify locally. Most procedures translate to Canadian and UK nonprofits with light adaptation; tax and regulatory references will not.

What format are they in?

Markdown source, which converts cleanly to Google Docs, Word, Notion, or Confluence. Step-by-step instructions are in the included Customization Guide.

Do you offer refunds?

Within 14 days, no questions, if the library doesn't fit your org. Email and you'll have it back.

What's the update policy?

Original purchasers receive minor updates (typo fixes, new pitfalls, regulatory updates) at no cost via the same delivery channel for 12 months from purchase.

Will you write custom SOPs for my org?

Not at this price point. If you want hands-on adoption support, that's a separate engagement — contact me.

One last thing

The first time something breaks, this library has already paid for itself.

Untested backups. A $4,800 auto-renewal nobody flagged. A CFO resignation that took the only knowledge of year-end close. A wire that almost went out. The library exists for the day you'd otherwise be discovering all of this the hard way.

Get the Library — $197